Product specialist – PostNord Portal Business, Copenhagen

  • PostNord Danmark
  • København, Danmark
  • 25/11/2022


At PostNord Digital we build the best digital customer solutions for the Nordic markets. Some examples are the PostNord App, PostNord Portal, Skicka Direkt and the award winning Postcards App. Live tracking, parcel robots and digital postage are some of the latest services we have developed. Find out more about us on LinkedIn.


In the role of Product Specialist you will work in the intersection between operations and digital development, where you will support our digitization efforts in PostNord targeted primarily at business customers. This involves taking ownership of core processes and understanding how to drive forward digitization together with our Danish Digital team and our Nordic digital development organization. Our aim is to digitize all touch points with business customers and keep developing our Customer Portal and other integration solutions for business customers as a top-in-class platform - both in relation to ensuring solid digital user flows, relevant content and implementation of new functionality.


You will have to collaborate with stakeholders at several levels in our Danish and Nordic organization on concept development and new functionalities

The following examples of tasks can be mentioned:

  • Work with internal and external stakeholders to analyze the needs and adapt the Customer Portal in line with our strategic goals
  • Development of specifications for new functionalities so that they are understood by our developers
  • Investigate and analyze the market for business customers and trends in new digital solutions
  • Drive digital projects across the organization
  • Help with country-specific matters like testing and communication when new solutions are to be rolled out in Denmark
  • Gather and compile customer feedback to our development teams


We are looking for a profile with:

  • previous experience with customer interaction processes, who has the mindset to drive the digitization of these processes as well as harmonization at the Nordic level with the country-specific perspective.
  • Good understanding of IT development and/or experience working with project management or agile methods,
  • experience in navigating among different stakeholders in organizations across national borders.
  • Team player, able to work independently with a doer attitude
  • Good communication skills in both English and Danish


This profile will report to the Digital Solutions Area Business and work closely with the Digital DK organization.


We make everyday life easier

PostNord is the leading supplier of communication and logistics solutions to, from and within the Nordic region. We ensure the postal service for private individuals and companies in Sweden and Denmark. We strive to make everyday life easier and more sustainable for everyone who lives and works in the Nordics. We are responsible, courageous and committed, and effectively lead change whether we lead ourselves or others. We encourage teamwork, honesty and positive relationships in the workplace. We build on our successes and learn from both colleagues and mistakes. People from different backgrounds work with us. You will therefore be part of a workplace with great diversity, which contributes to better results for the business. Visit us at



The job is a full-time position. Working hours are primarily during the day.

Depending on education and experience, the employment takes place in accordance with the AC agreement or the Industry Employees' Agreement as well as local agreements in Post Danmark regarding HK / Post & Kommunikation.


The workplace is PostNord's country office at Hedegaardsvej 88, 2300 Copenhagen S. (right by Femøren Station).

If you want to know more about the job, you are welcome to contact Resource Manager Mikaela Englund om either mobil: +46 709 80 0006 or mail: [email protected]



Send your application and CV via the link below. Applications in both Danish or English are accepted.


Ansættelsesform: fastansat | Arbejdstid: fuldtid | Antal ledige stillinger: 1 | Arbejdstid: 37 t/uge | By: København | Region: Hovedstaden | Land: Denmark | Referencenummer: 2022/320 | Publiceret : 2022-11-25 | Sidste ansøgningsdag: 2022-12-11